Cancellation policy
How cancellations work on Book Cruise Now — the policy that applies to your booking comes from the operator, not from us.
Cancellation policy is set by the operator
Each operator sets its own cancellation policy for its ships — how much notice you need to give, what’s refundable, and by when. Book Cruise Now doesn’t set or standardize these policies: the operator runs the cruise, so the operator sets the terms for changing or canceling it.
How you get the policy
The operator gives you its cancellation policy when it responds to your inquiry, before you pay anything. Some ship listings note that a cancellation policy applies, but the terms themselves come from the operator along with your quote.
Read it before you pay a deposit, and ask the operator directly if anything is unclear. If you never receive one, ask for it in writing before you send money.
Before you pay
Book Cruise Now runs on an inquiry model: you send an inquiry for a departure, and the operator confirms availability and shares its cancellation policy with you before you pay anything. You should have the full policy in hand before you commit.
Canceling or changing a booking
To cancel or change a confirmed booking, contact the operator directly — through the inquiry thread you already have, or using the contact details they’ve shared. The operator handles the cancellation and any refund under its own policy.
Refunds
Refunds are issued by the operator, on the payment rail you originally paid through, such as WeTravel, PayPal, or wire transfer. Book Cruise Now doesn’t hold your payment and isn’t the merchant of record for your booking, so we can’t issue a refund directly.
If you need help
Read the full booking terms in our Terms of Service. If you’ve contacted the operator and still need help, email support@bookcruisenow.com.